Q. What if my request for an Independent Review is refused, or I am unhappy with the outcome of the review?

A. You can contact the Health Service Ombudsman. The Ombudsman is completely independent of the NHS and Government. The Ombudsman can investigate complaints about the way in which an NHS Service was provided or failure to provide a service that the NHS has a duty to provide and this includes the handling of complaints. Contact: -
The Health Service Ombudsman for England
11th Floor
Millbank Tower
London
SW1P 4QP
Tel: 0845 015 4033
e-mail: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk

The Ombudsman will not normally take on a case that has not been through the NHS Complaints Procedure.

For complaints about Bolton Primary Care Trust itself or advice on complaints about GPs, Dentists, Pharmacists, Optometrists and other Health Providers contact: -

Diane Sankey, Complaints Manager 
or Val Callaghan, Complaints & Litigation Officer
Bolton Primary Care Trust
St Peter's House
Silverwell Street
Bolton
BL1 1PP
Tel: 01204 46 2023/2021