Q. Who do I complain to?

A. Wherever possible, you should discuss your concerns with someone close to the cause of the complaint. This would normally be the PCT manager responsible for the service you have complained about.
In all cases, we will endeavour to provide a prompt response and try to resolve the complaint to your satisfaction. If this is not possible, your concerns will be passed on to the Complaints Manager.

If you prefer to discuss your problems with someone not involved in the complaint, you can contact the Complaints Manager direct by phone or in writing.

Diane Sankey
Complaints Manager
Bolton Primary Care Trust
St. Peter's House
Silverwell Street
Bolton
BL1 1PP
Tel: 01204 46 2023
Fax: 01204 46 2048

If your complaint is being treated as a 'formal' complaint, under our Local Resolution Procedures, you will receive an acknowledgement in 2 working days. Your complaint will then be processed under Local Resolution with a full investigation co-ordinated by our Complaints Manager. You will receive a written response from the Chief Executive of the PCT within 25 working days from the date we received your complaint.